The Netherlands: Standard shipping in the Netherlands takes 1 till 2 business day. Costs are € 4 for orders up to € 150 and free of charge on all higher order amounts. Orders placed in the weekend will be processed on Monday.
Europe: Standard delivery will be within 1 till 8 working days and is free of charge on all orders over €150. Express delivery is € 20,- and free of charge on all orders over € 350,-
Rest of the world: Standard shipping is free of charge on all orders over €150. Check your cart for shipping rates on orders lower than €150. Express delivery is € 20,- or free of charge on all orders over € 350,-
We hope your purchase will be perfect. But sometimes you need to return or exchange an item. So let us please explain how.
Returns are possible if you send it back within 14 days after the delivery date. After 14 days it is no longer possible to return the item and it will prevent us from processing any refunds or exchanges. Shipping costs for the returns are for you.
All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded. Please take note of this when opening your purchase. Please ensure that briefs are tried on over your own lingerie or with a panty liner. We will not accept returns on lingerie that has been worn or is returned in a soiled condition. We do not give refunds on gift voucher purchases, you will receive a new gift voucher instead.
How to return:
Send the item(s) back within 14 days of receipt of your order. Please enclose a copy of your order confirmation.
Please mark your package clearly as 'returned goods' to avoid delays and extra costs at customs!
Send your package to:
NIN Luxury Lingerie Klarestraat 29 6811DP Arnhem The Netherlands
Please note: Incorrect returns with extra costs like custom duties and sales taxes will be charged.
We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise.
We hope it never occurs, but if you have received a defective item, please let us know immediately after recept by sending an email to email@example.com
If we agree with the return please send it back to us within 7 days after the delivery date through standard shipping on your own cost. You will receive new item or refund as soon as we have reviewed the complaint. We'll keep you updated by mail. Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.
Refunds will be made within 7 days after your return has been processed. All undamaged correctly returned products will be credited the same way you have paid the order. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.
If you would like further information on our returns policy just contact us and send an e-mail to firstname.lastname@example.org
We are always happy to help!
When buying a bra online, it might be difficult to find the right size. Every country and brand has their own sizing which makes it even more complicated. To make it a little bit easier for you we have created these international size guides to make sure you pick the correct size.
When you buy a bra you have two sizes to take into consideration, the band, sometimes also called the back and the cup size.
The sizes we show with our products are UK sizes and EU sizes.
If you want some more personal help you can always leave a message at the product page or send us an e-mail. We always reply within 24 hours.
Bra Band Sizes by Country
* Spain, Portugal and Belgium also use the French sizing code sometimes.