We hope your purchase will be perfect. But sometimes you need to return or exchange an item. So let us please explain how.
Returns are possible within 14 days after the delivery date. After 14 days it is no longer possible to return the item and it will prevent us from processing any refunds or exchanges. Shipping costs for the returns are for you. (We temporarily offer free returns for EU customers, e-mail us for a return label)
All items must be returned in their original condition and packaging. Items that have tags or other protective strips removed will not be refunded. Please take note of this when opening your purchase. Please ensure that briefs are tried on over your own lingerie or with a panty liner. We will not accept returns on lingerie that has been worn or is returned in a soiled condition. We do not give refunds on gift voucher purchases.
Purchases made in our NIN Luxury Lingerie boutique have a different return policy.
How to return:
Send the item(s) back within 14 days of receipt of your order. Please enclose a copy of your order confirmation.
Please mark your package clearly as 'returned goods' to avoid delays and extra costs at customs!
Send your package to:
NIN Luxury Lingerie
Please note: Incorrect returns with extra costs like custom duties and sales taxes will be charged.
We recommend that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise.
We hope it never occurs, but if you have received a defective item, please let us know immediately after recept by sending an email to firstname.lastname@example.org
If we agree with the return please send it back to us within 7 days after the delivery date through standard shipping on your own cost. You will receive new item or refund as soon as we have reviewed the complaint. We'll keep you updated by mail. Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.
Refunds will be made within 7 days after your return has been processed. All undamaged correctly returned products will be credited the same way you have paid the order. As previously stated, international custom duties and sales taxes are non-refundable for shipments outside the European Union.
If you would like further information on our returns policy just contact us and send an e-mail to email@example.com
We are always happy to help!